Comprehensive information provided through infopoints is a powerful tool, to help guests make decisions and personalize their hotel experience by offering an overview of additional services or specific background information, thus promoting self-guided exploration of the virtual environment.
These interactive elements are what make the difference between “marketing” and”smart marketing“.
Examples of information that can be presented in Infopoints...
Types of rooms
Information about the different types of rooms (standard, deluxe, suite, ...)
Booking Information
How to make a reservation and room availability
Pricing policy
Information on the different prices of the services or products offered (rooms, minibar, parking, ...)
Additional services
Information about additional services such as breakfast options, room cleaning, other services, ...
Room features
Information about the specific characteristics of each room (bed size, room facilities, air conditioning, safe, view, ...).
Opening Hours
Information about the times when guests can eat meals, or reception times, or check-in and check-out times, ...
Menus
Information about the available meal options (menu, ingredients, allergens, ...)
Common Areas
Information about common areas of the hotel (lobby, pool area, fitness center, bar, restaurant, ...)
Drink Menus
Information on available beverage options
Leisure Activities
Suggestions for various activities or excursions for guests
Wellness & Spa
Advice and recommendations on healthy lifestyles, wellness practices, fitness exercises, relaxation techniques, etc.)
Transportation
Public transportation details and schedules
Passwörter
Passwords
Information about various access data (Wi-Fi, TV, ...)
Operating instructions
Instructions on how to use the technical equipment in the rooms (TV, telephone, etc.)
Check-in, Check-out
Information about check-in and check-out procedures and accepted payment methods.
Contact Details
All contact details so that guests can easily reach you if they have any questions or concerns (phone number, fax, email address, website, ...)
Parking options
Parking and transportation information
FAQ’s
Answers to frequently asked questions on various topics that may be relevant to guests (pet friendly, opening hours, etc.)
Multilingual support
Information can be provided in multiple languages to meet the needs of international guests
Childcare and family options
Information on child care services, play areas, children's activities, and family-friendly options
Advertising Opportunities
Effective promotion and increased revenue can be achieved by providing information on special offers, events and local attractions.
Accessibility Information
Details on accessibility, accessible rooms/elevators and other facilities for guests with special needs.
Guest Orientation
Provide information to help guests find their way (maps and directions)
Safety measures
Information on emergency exits, fire alarms and other safety precautions
Smoking Policy
Information on smoking and non-smoking policies
Health and Wellness Tips
Advice and recommendations on healthy lifestyles, wellness practices, fitness exercises, relaxation techniques, etc.)
Hotel Staff
Introduction to hotel staff and their roles
Late Arrival Options
Information on late arrival options and key collection instructions
Design concept
Background information on artistic design, design concepts and interior design)
Concerns and Complaints
Instructions on how to submit concerns or complaints and how concerns and complaints will be handled.